I highly recommend 101 Mobility, as their service has been excellent. After I broke my ankle and found it would take 2 months to recover, I called them and they immediately came over to my daughter’s house where I was staying, and did an appraisal. In 2 days, the ramp was up so I could get to the doctor. It has given me freedom to go out with friends as well and enjoy the sunshine. The ramp is sturdy and has railings to hold on to and it looks nice on the house.
My experience with 101 was extremely positive. From the time that I first talked to Robert Hart, the salesman , until the workmen finished an attractive aluminum ramp for my elderly mother I received first class service and a professional job. Shortly after my phone call requesting a ramp Robert personally came to my mother's home, measured the area and designed a ramp that was exactly what she needed to enter and exit her home in a wheel chair. The installation occurred the next day and was completed in just a few hours .. The workmen were efficient and courteous . Robert followed up with a phone call and I told him what I would tell anyone else - this is a great company, they do excellent work and it was a pleasure working with them.
101 Mobility came to my parent's rescue when they had a badly installed lift chair. A relative tried to install it and made a mess of it. Narc redid it beautifully and now my poor dad can get upstairs to bed without the severe bad in his knees. Thank you for being so compassionate!
I like several things about your services:
1. The speed with which each of my requests were met
2. The professionalism of the representative Gary Holaso, who helped me consider every option I had
3. The kindness of your staff when my husband died on the same day I had the ramp installed in my garage
4. The sympathy card I received from your office
5. The fact that you returned half of the amount I had paid due to the circumstances. I didn't ask or expect this kindness, but greatly appreciate it.
6. The professionalism of the representative who came to remove the ramp today (7/2/18)
I highly recommend your company!
The Bruno stair lift that 101 Mobility installed in our home has been a godsend to get my wife from the first floor to the up stairs bedroom. With out this stair lift, it would be impossible and we would most likely have to move to a single story unit.
Like the ramp I purchased and hope it will make getting my wife in and out of the house when I have to easier. There was some minor problems with getting it delivered and installed and it all worked out. I appreciate Greg taking the delivery and installation fee off for the inconvenience it caused to have the delay.
101 Mobility fit our service call in same day. The technician identified the problem with our vertical lift very rapidly and fixed it within minutes. Then he took the opportunity to do some general maintenance on our lift, which was much needed. Tech was personable, knowledgeable, and courteous too. I highly recommend 101 Mobility.
The installer was very courteous and informative. He gave me important instructions
on how to use the stair chair. O felt comfortable on using them from the tart. He is
a very good representative of your company.
[FIRST NAME REMOVED] [LAST NAME REMOVED]
Although we have only had the ramp 2 days so far it seems very sturdy and well constructed. We did use it today to transport my mother in the wheel chair and the safety and ease of navigating the ramp was great. I really like the layout design expressly the 2 platforms that are level with the porch, I think the design allows for additional safety and ease of transitioning to the ramp and your company is the only one to suggest this layout. Our installation was scheduled as soon as we made the commitment to use 101Mobility and in a very quick and fair amount of time, even though there was a delay on the day of installation we received several phone calls from 101 (including a call from the installer, James) to keep us updated on the new time of arrival and as promised it was installed on the scheduled day, great customer service. Nia and Kathleen were very professional and responded very quickly to all of our questions and requests and it was a pleasure to deal with them.
Hello, we traveled from Canada to spend the Christmas holiday with family in the OBX, NC. As we knew we needed to access specific accessibility equipment for our son, we searched online and fortunately found 101 Mobility, VA.
101 Mobility, VA had exactly what we needed and the service and delivery was exceptional. From our first contact over the telephone, Kathleen was great to work with. She was very efficient and knowledgable. Always friendly, courteous and professional, Kathleen made sure that all was in order for us.
It can be challenging at times to find a business that can supply the right medical equipment you need, especially when traveling. 101 Mobility is a company which strives to deliver an excellent product and service for their clients.
We would like to thank 101 Mobility (and Kathleen) for their service and for ease in helping to make our visit and holiday with family most enjoyable. We definitely recommend 101 Mobility for service and accessibility equipment needs.
Sherry B., Suffolk, VA
I found Eric King professional in all aspects of his communication, installation of lift, explanation for use of the product and clean up. He called in advance, arrived on time, and immediately began to work. He worked well with his helper, Chris, and directed him in a professional manner. This was not an easy installation. Eric took the time to measure my son and the length of his legs from hip to knee plus length of son’s feet to ensure proper and safe clearance in use of the product. I would highly recommend Eric to anyone. Chris did a good job as well.
Gary, Eric is a true asset to your company. The short time he was here, I could tell he is results driven and very customer oriented. He answered all of my questions with clarity and put my mind at ease with any concerns I expressed. I’ve always found in business you can find work, it’s most difficult to find good people to execute. Do what ever you can to retain this young man. Best regards,
Thank you so much for your excellent customer service! It is refreshing to interact with a professional who is awesome at customer satisfaction.
My husband and I were extremely satisfied with all personnel at 101 Mobility. They were professional and courteous from the beginning of our search for, and ultimate purchase and installation of a lift in our 2014 Pathfinder. Paul Singletary, the installer, took the time to brief us on the procedure and then completed the installation with minimum alteration to the vehicle. He came across as a true professional and expressed great pride in his work, which is a rare find these days. We were more than satisfied with the final installation. We wish to thank him personally for his help and thoughtfulness. He certainly is a tremendous asset to the 101 Mobility organization.
…The guy who comes to the house to measure, explain, and later to install is Jeff. Leigh will help you with options, ordering, delivery, and installation scheduling. She can also lead you through questions about sales tax, doctor’s prescriptions, Letter of Medical Necessity, etc. Jeff & Leigh are excellent professionals. We had some specific needs that made the Bruno a perfect fit. They may even have other brands that better suit your needs. Whatever the situation we have found that you can trust these people. They were even a great help after the sale when someone damaged our stair lift. I hope this turns out as much of a blessing for you and your wife as it has for us.
Installation was completed in a timely and professional manner, Mitch did a great job! I have only positive things to say about Leigh, Mitch and 101 and will recommend your services to anyone who expresses an interest in the resources your company offers. Thanks again
Gary – I want to compliment your technician, Eric. He worked very hard non-stop for about four and one half hours to install the ramp today. It is very sturdy, and should give us excellent service. I just want to make sure you know how impressed I was. I have been in management positions for 43 years. I think it is very important to recognize an employee who is so conscientious and works so hard without any supervision. I am a very appreciative customer! Best regards,
I’d like to commend Marcus and Freddie on installing the ramp for my wife. If you have more employees like them, your company will go very far. They were very professional, polite and a pleasure to work with.